Washing machine drum not spinning
1. Check that the washing machine is plugged into the mains power supply and the plug is switched on.
2. Check that the washing machine door has been shut. The door will click when shut correctly.
3. Check that the washing machine is not displaying any error codes.
If there is an error code, please consult the instruction manual for advice on the displayed error code.
4. Check that the drain hose is not obstructed or bent.
5. Ensure the laundry placed inside the drum is evenly distributed.
6. Overloading the washing machine can cause the washing machine to make a banging noise.
See the user manual for laundry types and weight. Do not overload the washing machine.
7. Check to see if the drum can be turned manually.
If the drum cannot be turned manually, please call technical support for further assistance.
8. Check to see if there is there a belt on the floor under the machine.
If a belt is visible, please call technical support for further assistance.