Click each step to see the action. You can also click the picture or use the arrow keys.

  • 1. Check that the washing machine is plugged into the mains power supply and the plug is switched on.
  • 2. Check that the washing machine door has been shut. The door will click when shut correctly.
  • 3. Check that the washing machine is not displaying any error codes.
    If there is an error code, please consult the instruction manual for advice on the displayed error code.
  • 4. Check that the drain hose is not obstructed or bent.
  • 5. Ensure the laundry placed inside the drum is evenly distributed.
  • 6. Overloading the washing machine can cause the washing machine to make a banging noise.
    See the user manual for laundry types and weight. Do not overload the washing machine.
  • 7. Check to see if the drum can be turned manually.
    If the drum cannot be turned manually, please call technical support for further assistance.
  • 8. Check to see if there is there a belt on the floor under the machine.
    If a belt is visible, please call technical support for further assistance.